WasteSync and WasteSort Privacy Policy

This Privacy Policy applies to all Apps under the WasteSync Family of apps (WasteSync Demo, WasteSync Red Deer) as well as the WasteSort Family of apps (WasteSort Blackfalds, WasteSort Camrose and WasteSort Penhold).

Privacy Policy

Last Revised: March 9th, 2023

For any questions about this Privacy Policy or our privacy practices, please email Support@WasteSync.ca

Application of this Privacy Policy

When this Privacy Policy mentions “Mace Interactive”,”we,” “us,” or “our,” it refers to Mace Interactive Inc., the entity that acts as the Data Processor of your information. This privacy policy applies to each natural person (“you” or “your”) using the functionality contained within the WasteSort Blackfalds mobile application (collectively, the “Services”), that Mace Interactive provides. 

Information We Collect and How We Use It

We collect information to provide, maintain, and improve our Services. There are two categories of information we collect: information you give to us and information we collect automatically when you use our Services. By providing information to us and using our Services, you consent to our processing of your personal information as set forth in this policy. You can withdraw consent at any time by cancelling your use of our Services or by writing to us – see Accessing, Updating, Deleting or Correcting Your Information below.

Information You Give to Us

Some of our Services require you to provide information directly to us, such as your community neighborhood. We always try to collect the minimal amount of information required in order to provide the Services you request. The information we collect depends on which Services you use:

Information Collected by the Waste Collection Schedule Tool: In order to provide you with accurate schedule information for your location, we collect the neighborhood in which you reside.

Information Collected When You Report Problems or Feedback: If you use our Services to report a problem or submit feedback, we may ask for your email address or other information. This information will be used to solve your problem and reply with a solution or a response. We may also provide you with the option of sending your current location or a photo to us which we use to help understand and resolve any problems you may be experiencing with our Services.

Information We Collect Automatically When you Use Our Services

When you use our Services, we automatically collect information, including some personal information, about the Services you use and how you use them.

Usage Information: As with most technology services, Mace Interactive’s servers collect and log information when you use our Services. This includes your IP Address, information about the content you are viewing (e.g. its URL), the time that content is accessed, and the type of browser and device you are using. This information is used in order to monitor the use of our Services and to help ensure the security of our Services, such as by helping to detect and prevent intruders from accessing your personal information. It is also used to report aggregated information about who is using our Services so that we can make improvements to the experience for everyone.

Mobile Device Information: Mace Interactive collects additional information about your mobile device when you use a mobile application that is powered by Mace Interactice. This includes the type of device (e.g. whether Mac, PC, iPhone, Samsung Galaxy, iPad, etc.), the operating system (e.g. Windows, iOS, Android) and version, a unique identifier, and crash data when a software defect occurs. This information is used to improve the experience of Mace Interactive mobile applications, and fix software defects.

Cookies and Similar Technologies: Mace Interactive uses cookies to help improve your experience when you use our Services. These cookies help your web browser remember any information you have entered, such as your neighborhood, so you do not need to re-enter it every time you use the service. Cookies also allow us to gather information about how many people are using our Services, and how they use them so that we can make improvements to the overall experience. You may disable the use of cookies in your web browser’s settings, but this may limit your use of Mace Interactive’s Services.

Links to Other Sites: This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

How We Retain Your Information

Mace Interactive only keeps personal information for as long as it is needed to provide Services. Information about how you use our Services is recorded in our logs, which are automatically deleted after 30 days. Securely encrypted backups, which are only accessible by a limited number of Mace Interactive’s staff, remain in existence for 30 days. Except where we are required to retain your information for legal reasons, your personal information will be permanently deleted no more than 90 days after:

• a reported problem or feedback issue has been resolved;

How We Share and Disclose Your Information

Mace Interactive engages third party companies as service providers to process your information, such as securely running our Services on a cloud-computing platform. These providers have limited access to your personal data and are contractually obligated to protect and only use your information for the purposes it was disclosed, consistent with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2022-12-15

Contacting Mace Interactive Inc.

For any questions about this Privacy Policy or our privacy practices, please email Support@WasteSync.ca